Troubleshooting & FAQ

Last-Minute Change: More or Less Material {#last-minute-change-more-or-less-material}

Situation: Order is Confirmed or Active, the event is tomorrow, and you need two more moving heads.

Steps:

1. Open order → tab Logistics → Book inventory (or Book equipment).
2. Search for and book the item — availability applies to the rental window.
3. Check logistics: re-run Pack for new lines if needed.
4. Print updated packing list.

Less material: Tab Logistics → on the line Remove line / Remove assignment. For already packed items, correct in Pack or Return first.

Changing an Invoiced Order {#changing-an-invoiced-order}

Order already invoiced: When saving, the Invoiced order dialog appears with a note about impact on billing. Click Change anyway if the change is intentional and approved. Otherwise Cancel.

Last-Minute: Move Time Window {#last-minute-move-time-window}

1. Order → Edit.
2. Adjust Rental / Setup / Strike segments.
3. Save — availability in the shop refers to the new dates.
4. Check conflicts with other orders in the calendar.

Report and Repair Defective Material {#report-and-repair-defective-material}

Quick from the warehouse:

1. Inventory → item → open equipment unit or search + scan.
2. Report to workshop — description, optional photos.
3. Ticket appears under Workshop.

Set status directly: Set equipment to Defective — affected roles are notified.

Work through workshop: See Workshop & Inspections.

Sub-rental / External Rental (Manually Recorded) {#sub-rental-external-rental-manually-recorded}

Situation: You rent from an external rental company that is not coupled as an EVISYS partner.

1. Inventory → New item → source External inventory (manually recorded) — assign owner (party).
2. Book item on the order as usual (Book equipment).
3. Order → tab Documents → generate PDF Sub-rental request and send to the rental company.

Partner sub-rental: Partners & Rental Requests.

Incomplete Return {#incomplete-return}

Situation: After strike, two cables and one wireless link are missing.

1. Logistics → open Return.
2. Scan/check off found material.
3. Report missing items or Clarification / missing items — order moves to Clarification · missing items.
4. Clarify in the office (customer, insurance, follow-up charge) — advance status manually when resolved.

Packing Stuck — Status Does Not Change {#packing-stuck-status-does-not-change}

• Check progress packed/total — all bulk lines and individual units must be Packed.
• Wrong item scanned? Correct assignment in Pack.
• Admin: logistics board → force status with Correction (permission required, logged in audit log).

Device Reserved on Another Order {#device-reserved-on-another-order}

In the shop: unit shows Already booked or Not bookable. Check the other order in the calendar or move the booking there. Equipment with status Rented only after Return on the other order.

Scan Issues {#scan-issues}

Login and Subdomain {#login-and-subdomain}

PDF Does Not Open {#pdf-does-not-open}

• Disable pop-up blocker for the tenant domain.
• PDF opens in a browser tab; reload page on error.
• Check organization PDF settings: pdf-and-labels.

Notifications {#notifications}

• Bell at top: Notifications (/app/notifications).
• Avatar menu: Status (Available, Away, …) visible to colleagues.
• Email/push settings: notifications.

Permission Errors {#permission-errors}

If an action is grayed out or not visible, a permission is likely missing. See permissions-reference or contact the tenant administrator.

Where to Find Help {#where-to-find-help}

• This user manual: /docs (overview and chapters).
• Technical issues (login, subdomain): tenant administrator.
• Platform owner (beta): contact per legal notice on the marketing site.

Last updated: July 2026 — product updates may change individual labels; the in-app UI is authoritative.